free shipping on your first order until 11/2. limited-time offer!
Frequently Asked Questions
Frequently asked questions
FAQ
Yes. We ship worldwide from the United States. Every order is packed by hand — no warehouses, no drop-shippers.
First order? Shipping's on us — free shipping on your first order until November. After that, standard shipping rates apply within the USA, calculated at checkout. International pricing may vary.
Your piece is pressed, checked, and packed by hand before it leaves us. US orders arrive in 5–7 business days. International delivery times vary.
Yes — DMV local orders can be picked up. Email us at jugsportbrand@gmail.com after you order and we'll arrange it.
Every order ships tracked. You'll get the tracking number by email the moment your label prints.
Email us at jugsportbrand@gmail.com as soon as possible. If your order hasn't shipped yet, we'll do our best. Once it's with the carrier, we can't pull it back.
Returns are available within 14 days of purchase, as long as the garment hasn't been worn. Email us at jugsportbrand@gmail.com to start a return. Still check the size guide before you order — it'll save us both the trip.
We stand behind our work, no questions asked. Email us a photo of the issue and your order number within 14 days of delivery, and we'll make it right — replacement or store credit, your choice.
If it hasn't been worn, you can return or exchange it within 14 days of purchase. And if the piece doesn't match the measurements in the size guide, that's on us — we'll make it right.
Boxy, with a streetwear drape. If you're between sizes or want a closer fit, size down. Full measurements are in the size guide on every product page — pieces are finished by hand, so allow up to ½" of variance.
Not necessarily. Pieces are limited-run and we don't restock every silhouette. Join the email list to hear about drops first.
Enter it at checkout, before you pay. Codes can't be applied after an order is placed.
Credit and debit cards, Apple Pay, Cash App, and Venmo.
Email jugsportbrand@gmail.com, or DM @jugsportbrand on Instagram. We answer everything ourselves.